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FAQ

WebsiteOrdering Closet SystemsCloset InstallationCloset DesignShippingGeneral/Closet Organizing
Website

I can’t find what I am looking for on your site.

If you have browsed the Closets To Go site and cannot find what you’re looking for, we suggest two things. First, try going to our site map located at the bottom (footer) of our main page. In there you will find all of the links we have on our site. Second, try using our search script located at the top right of most pages. If all else fails, you can email us by going to our contact page.


Ordering Closet Systems

Do I need to be a member to place an order?

All customers who wish to order a custom closet system from us must register as a member. Membership allows us to process your order and refer to your design as we build your new closet system. Membership is free and we keep all of your information confidential. We do not sell our customer information to anyone.

How do I place an order?

If you have designed a closet system using our online closet design program, you can place your order from within the program by clicking on the "Step 4: Purchase System" button in the upper left corner of the design area.

If you are using our free full design service or you come into one of our stores in-person, our friendly design team can assist you in taking your order. You may contact us by phone or email.

Do you give discounts on orders?

Yes, Closets To Go gives discounts on orders based on the price range of the order. Orders over $1,000 receive a 15% discount. Orders over $2,000 receive a 20% discount.

Can I order over the phone?

Yes, we do take phone orders. If you prefer to order over the phone you can call us toll free at 1-888-312-7424 (Pacific Time)

Can I order just hardware?

Yes, we do sell hardware individually if you do not need an actual closet system. Give us a call or send an email to see what we can do for you.


Closet Installation

What tools do I need to install my closet system?

To install your new custom closet system yourself, you will need the following tools:

  • electric drill
  • extension bit (for use with drill)
  • 1/2” drill bit (for use with drill)
  • 1/8” drill bit (for use with drill)
  • tape measure
  • stud finder
  • level (1', 2', or 4' will do)
  • phillips screwdriver

If you need to remove an existing closet system, these additional tools may be needed:

  • crowbar / prybar
  • plyers
  • slot screwdriver
  • hammer

How much time should I set aside for installing my closet system?

Our average customer can install our custom closet systems within 2 to 5 hours. This all depends on the size of your closets and the components within your design. The installation guide is easy to read and we have pre-installed all hardware for you.


Closet Design

Why won’t the design program load?

This could be caused by having JavaScript disabled or you don’t have the correct version of the Flash plugin. To check this, go to the design program page. On the bottom, click the compatibility test. This will test your system and check if you have the minimum system requirements.

How long are designs saved?

Saved and exported designs are stored in our database for one year. After that time, they are removed and put in an archive database. If you need to get back an archived design, please contact our customer service and we will put it back online for you.

Do custom colors add time to my order?

Yes, choosing any color not on our Color Options page will add considerable time to the filling of your order. This can be up to five weeks of lead time for your order.

How do I use the online closet designer?

If you are having trouble using our online closet designer program, you can go through our closet designer tutorial here. It requires the Flash browser plugin to view.

Of course, you can contact our design team through LivePerson chat, phone, or email as well. We are here to help you.

Do you offer routed drawers?

Yes we do offer routed drawers(raised panels). These drawer fronts are made from thermafoil. There is an additional charge for these drawer fronts.

What are your closet systems made from?

We use 3/4" melamine as our building material. This thickness gives a material that is very light for its strength.

We use a local Oregon supplier – Roseburg Forest Products.


Shipping

How soon before I receive my closet system?

Production lead times vary depending on capacity in the factory. Most orders will ship in 4-7 business days. Customization can take longer.

How do you ship your closet systems?

We ship your custom closet system using a LTL freight carrier. Orders will take 2-7 business days for shipping. The freight carrier will delivery to the base of your driveway.

What products do you ship?

We ship custom closet organizers, pantries, garages and offices. We also ship parts out to our customers.
 
 

What do I do if my order arrives damaged?

If your order arrives damaged, please note this on the bill of lading. If you are able to please take pictures. You then should open all boxes as soon as possible and then contact Closets To Go with all the information regarding your damaged product. Closets To Go will ship out any damaged parts immediately.

Can you ship to Alaska, Hawaii or Canada?

We do ship to Canada. There is a $100 fee and 5% tax on the GDP.

Shipping to Hawaii and Alaska are on an order by order basis. It is the customers responsibility to pay for the shipping.


General/Closet Organizing

Are you going to expand your locations?

Not at this time, but we will be looking for more dealerships in the near future. If you are interested in becoming a Closets To Go dealership, go to the contact page and email us.

How do I install my new system?

Please see our step-by-step installation instructions that are included with your order or on our installation page and view our short video by clicking on the camcorder on the main web page.

Do you manufacture everything yourselves?

Yes, everything is manufactured at our central location in Tigard, Oregon. Every closet organizer system is carefully custom-made and assembled by hand into easy-to-install modules.
 
 
  
 

Are your systems adjustable?

Yes, every single part of our systems is adjustable, even after assembly.

Can I take my system with me when I move?

Yes, you can uninstall your system and take it with you to your new home with ease. Our modular design makes uninstalling and transportation simple.